Re: ICSTIS geht gegen Goodlines-Partner vor?
Wo findet sich der Bezug zur GoodLines AG (aus dem Odenwald)? Oder ist das eine andere Firma, die nichts mit R. W. zu tun hat?
Zitat:
"Adjudication reports
Service provider (SP) DDD Com AG
Telephone network(s) Opera Telecom
Service type Online adult entertainment
Source of complaint(s) Public
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Complaint
Members of the public claimed that a premium rate dialler had downloaded automatically onto their PCs without their knowledge or consent, adding that, in some instances, it had set itself up as the default dialler. This resulted in every connection to the Internet being charged at a premium rate, despite the complainants believing that they were connecting through their usual Internet Service Provider (3.3.1b and 3.13 ninth edition).
In addition, the complainants' telephone bills showed that the service failed to disconnect by forced release at the maximum £20.00 call cost as required (5.5.1a and b ninth edition).
Call revenue statistics were requested, together with a copy of the dialler software used, and details of where and how the service had been promoted (6.2.3 ninth edition).
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Investigation
DDD Com AG disputed that the dialler could set itself as a default or that it could dial up without the knowledge or consent of users. They claimed that calls did disconnect by forced release at £20.00 as required but were unable to explain why the complainants' telephone bills showed differently.
Some of the requested information was supplied.
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Decision
The Committee upheld breaches of paragraphs 3.3.1b, 3.13, 5.5.1a and b, and 6.2.3 of the ninth edition of the ICSTIS Code of Practice.
DDD Com AG were fined £50,000 and access to the service was barred for a period of six months. They were also ordered to offer redress to all complainants."
