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STOP message 0x0000000A
STOP message number (0x0000000A)
Descriptive text IRQL_NOT_LESS_OR_EQUAL
Usual cause Drivers using improper memory addresses.
To troubleshoot STOP message 0x0000000A on an existing installation
1. If you can start Windows 2000, check Event Viewer for additional information that might help determine the device or driver causing the problem. To do this, click Start, point to Settings, click Control Panel, double-click Administrative Tools, double-click Event Viewer, and then click System Log.
2. Disable any newly installed drivers and remove any newly added programs.
If you can’t start your computer, try starting it in the Last Known Good Configuration or safe mode, and then remove or disable newly added programs or drivers.
For more information, see “Safe Mode, Last Known Good Configuration, and Other Startup Options” earlier in this appendix. If you cannot start in safe mode, see “Options to Use When a System Will Not Start” earlier in this appendix.
Important When you use Last Known Good Configuration, system setting changes made after the last successful startup are lost.
3. Remove any newly installed hardware (RAM, adapters, hard disks, modems, and so on).
4. Ensure that you have updated drivers for your hardware devices and the latest system BIOS. The device manufacturers can assist you in obtaining these items.
5. Run system diagnostics supplied by your hardware vendor, especially a memory check.
6. Check the Microsoft Hardware Compatibility List (HCL) to verify that your hardware and its drivers are compatible with Windows 2000.
To display the HCL, on the Windows 2000 CD-ROM, in the Support folder, open Hcl.txt. You can find updated versions of the HCL at other locations described in “Using the Hardware Compatibility List” earlier in this appendix.
7. Disable memory caching in the BIOS. Contact your hardware manufacturer if you need assistance in performing this step.
8. Restart your computer. At the startup screen, press F8 for Advanced Startup options, and then select Last Known Good Configuration.
Important When you use Last Known Good Configuration, system setting changes made after the last successful startup are lost.
SUMMARY
=======
One of the more frequent trap codes generated by Windows NT is STOP 0x0000000A.
This STOP message can be caused by both hardware and software problems. To
determine the specific cause, you must debug the STOP. However, some general
information can be learned by examining the parameters of the STOP message and
the STOP screen information.
MORE INFORMATION
================
STOP 0x0000000A indicates a kernel mode process or driver attempted to access a
memory address that it did not have permission to access. The most common cause
of this error is a bad or corrupt pointer that references an incorrect location
in memory. A pointer is a variable used by a program to refer to a block of
memory. If the variable has a bad value in it, then the program tries to access
memory that it should not. When this occurs in a user mode application, it
generates an access violation. When it occurs in kernel mode, it generates a
STOP 0x0000000A message.
To determine what process or driver tried to access memory it should not, look at
the parameters displayed on the STOP screen information. For example, in the
following STOP message
STOP 0x0000000A(0xWWWWWWWW, 0xXXXXXXXX, 0xYYYYYYYY, 0xZZZZZZZZ)
IRQL_NOT_LESS_OR_EQUAL
** Address 0xZZZZZZZZ has base at <address>- <driver>
The four parameters inside the parenthesis have the following meaning:
0xWWWWWWWW Address that was referenced improperly
0xXXXXXXXX IRQL that was required to access the memory
0xYYYYYYYY Type of access, 0=Read, 1=Write
0xZZZZZZZZ Address of instruction which attempted to reference
the memory at 0xWWWWWWWW
If the last parameter (0xZZZZZZZZ) falls within the address range of one of the
device drivers loaded on the system, you will know which device driver was
running when the memory access occurred. This driver is often identified in the
third line of the STOP screen:
**Address 0xZZZZZZZZ has base at <address>- <driver name>
If <driver name> is a specific driver, search in the Microsoft Knowledge
Base on the keyword 0x0000000A and the driver name. If you don't find any
relevant articles, contact Microsoft Product Support.
Langsam wirds aber a little OTStop Error 0x0000000A
Stop error number: (0x0000000A)
Descriptive text: IRQL_NOT_LESS_OR_EQUAL
Usual cause: Drivers are using improper memory addresses.
To troubleshoot Stop error 0x0000000A on an existing installation
1. If you are unable to log on, restart your computer. When the list of available operating systems appears, press F8. On the Windows 2000 Advanced Options Menu screen, select Last Known Good Configuration, and then press ENTER.
2. Verify that any new hardware or software is properly installed. If this is a new installation, contact your hardware or software manufacturer for any Windows 2000 updates or drivers you might need.
3. Check the Microsoft Hardware Compatibility List to verify that all your hardware and drivers are compatible with Windows 2000.
To see the most recent version of the HCL, visit the Microsoft Web site:
http://www.microsoft.com/hcl/
4. Run any system diagnostic software supplied by your computer manufacturer, especially the memory check.
5. Disable or remove any newly installed hardware (RAM, adapters, hard disks, modems, and so on), drivers, or software.
6. Verify that your hardware devices drivers and your system BIOS are the latest available versions.
Your hardware manufacturers can help you determine whether you have the latest versions or help you obtain them.
7. Disable BIOS memory options such as caching or shadowing.
If you need assistance, contact your hardware manufacturer.